Getting help inside the Rentalbuddy admin: the help button, guides, the assistant and support

There is more help built into the admin than most operators find. This guide explains the help button on every page, the guides it shows, the help assistant (if it is enabled for your account), the video guides, and how to reach Rentalbuddy support when you need a person.

The help button on every page

In the bottom-right corner of every admin page there is a green help button with a question-mark speech bubble.

The number on the button is how many guides there are for the page you are on.
A red number means Rentalbuddy support has replied to a question you asked (see below).
On a computer, where the help assistant is enabled, the button is labelled Ask a question. On a phone it is always the round icon.

Click it to open the help panel, Help for this page.

Guides for this page

The top of the panel lists Guides for this page — the help-center guides that describe the screen you are on, the most specific first. Four are shown to begin with; Show all ({n}) lists the rest and Show fewer folds them away again. Each guide opens in a new browser tab on the Rentalbuddy Help Center, in the language you use the admin in.

If a page has no guides yet you see "No guides are mapped to this page yet." Browse the Help Center under the list opens the whole Help Center (help.rentalbuddy.io) in a new tab, where you can search every guide.

The panel stays open while you work

The help panel does not block the page behind it. You can keep it open while you click around the admin and follow the steps in a guide or an answer — even when you move to another page. It closes only with the X at the top of the panel, and whatever you were asking is still there when you open it again.

Ask the assistant (if it is enabled for your account)

The help assistant is being switched on account by account, so you may not see it yet. Where it is enabled, you are first greeted by a short introduction next to the help button, New: ask Rentalbuddy anything — "Stuck on a setting, or run into a problem? Ask here and get an answer from our guides in seconds — in your language, without leaving the page." — with Ask a question and Got it. Once you have closed it or opened the assistant, it does not come back — on any device.

In the help panel, under the guides, is Ask the assistant:

Type your question in the box (Ask a question…) — for example how to refund a booking or how to create a promo code — and press Enter or the send button. Shift+Enter starts a new line.
While it works you see Reading the guides….
The answer comes from the Rentalbuddy guides only, in the language you write in, even when it differs from your admin language. You can also ask for another language ("answer in English"); the steps and screen labels in the answer are then quoted in that language. It knows which admin page you are on, so "why is this greyed out?" works from the page in question. You can also ask what changed in the latest update, or why a screen looks different. Under the answer, Read more links to the guides it used.
Tell it whether it helped: Did this answer your question? with a thumbs up or down.

Besides the admin, it answers questions about plans, prices, the free trial, getting started and hardware. For prices it points you to https://www.rentalbuddy.io/pricing rather than naming amounts.

When the guides do not cover your question, the assistant says it has passed the question on to the Rentalbuddy team, who can reply right there in the chat, or that you can email info@rentalbuddy.io. Sometimes it adds a note of its own; otherwise you see "I don't have a confirmed answer to that yet, so I've passed your question on to the Rentalbuddy team. They can reply right here in this chat, or you can email info@rentalbuddy.io. You can also ask me again in other words." Questions that have nothing to do with Rentalbuddy get "I'm here for everything about Rentalbuddy: using the admin, your customers' booking flow, locks and payments, and plans, prices and getting started." The assistant cannot change anything in your account and cannot look up your bookings — it explains how to do things.

For payment-provider or lock-vendor questions (Stripe, Igloohome), it may add general guidance about that service's own dashboard, clearly marked as their side; check it against the provider's own help.

Attach a screenshot

Next to the question box is Attach a screenshot. You can add up to three images (PNG, JPEG, WebP or GIF) to one question, or paste a screenshot straight into the box with Ctrl+V (Cmd+V on a Mac). Screenshots are shrunk before they are sent. If you pick another file type or too many images you see "Only images (PNG, JPEG, WebP, GIF) can be attached — up to three, 4 MB each." A screenshot helps the assistant see which page, status or error message you mean.

Screenshots are saved with your chat, so leave customers' personal details out of them where you can.

Previous chats and New conversation

New conversation starts over (also the circular-arrow button next to the question box). Start a new one when you change topic — answers are better when the conversation is about one thing.
Previous chats lists your own earlier conversations with the date; click one to read it again or continue it. Back to chat returns to the current one.
Your current conversation stays in the panel while you move between pages, until you close the browser tab. A conversation nobody has touched for two days is closed, and your next question starts a new one.

Limits

One conversation holds up to 20 questions. After that you see "This conversation is full — start a new one to continue."; press New conversation.
A question can be up to 1,000 characters long.
"Your account has reached today's question limit. Please try again tomorrow." — there is a daily limit per account.
"The answer was cut short — ask a follow-up for the rest." — a very long answer was stopped. Ask a follow-up question (for example "continue") in the same conversation.
"The assistant is temporarily unavailable. The Rentalbuddy team is working on it — please try again a little later. If it's urgent, you can email info@rentalbuddy.io." — the assistant could not answer for a technical reason on Rentalbuddy's side, not because of your question. Try again later.
Previous chats lists your 20 most recent conversations.
Questions, answers and attached screenshots are deleted automatically about six months (180 days) after they were asked.
A conversation with Rentalbuddy support holds up to 40 messages. After that the Reply button is gone, so contact support directly. If a reply can't be sent you see "Your reply could not be sent. Please try again."

Replies from Rentalbuddy support in the chat

Rentalbuddy support can see the questions asked in the assistant. The team goes through the questions it could not answer and the answers you gave a thumbs down, and may answer you personally in the chat. There is no promised response time; if it's urgent, contact support directly.

When a reply arrives, the help panel opens by itself and shows it under your original question as Reply from Rentalbuddy support. If you are in the middle of another conversation, the panel instead shows "Rentalbuddy support has answered a question you asked." with Show reply.
Until you have read it, the help button shows a red number.
Under a support reply you can answer with Reply (Write to Rentalbuddy support). Your messages are marked You. You can only write back in a conversation support has started — to raise something new, ask the assistant or contact support directly.
Replies appear only in the help panel; no email is sent. You also find them later under Previous chats.

Video guides

Some pages have a Video Guide button in the top bar, next to the name of the section you are in: Bookings, Booking Management, Customers, Products, Locations and Settings. It plays a short walkthrough in a window over your work. On other pages the button is simply not there. The button is not shown on phones.

FAQ in the left menu lists the main sections of the admin; rows with a video icon on the right play the same videos. Click the video icon, not the row title.

The setup Guide on Home

While your account is being set up, Home shows a Guide — a live checklist that knows what you have done and what is missing, with links and short dialogs for each step. It disappears once every step is done. Its introduction also points to the help button: "Questions? Ask us any time with the button in the bottom corner." where the assistant is enabled, otherwise "Need a hand? You'll find guides behind the help button in the bottom corner." The steps are explained in the new operator setup checklist, including Test booking, which lets you book once yourself through your own booking page before customers do. You can also start one at any time with Make a test booking in the bar at the top of a location's page, next to Save.

After setup, Home keeps pointing you at problems: warnings above the dashboard, and red or amber marks next to Locations, Products and Settings in the menu. The guide to the admin menu and Home warnings explains each one.

Contacting Rentalbuddy support

The Support menu item. Some accounts have Support in the left menu, a support area inside the admin. It is not switched on for every account and is not shown to viewers.
Contact support in the assistant. Where available, an answer that did not help shows a Contact support link next to Browse the Help Center.
Email or phone. Otherwise use your usual support channel with Rentalbuddy, or the contact details the admin itself shows: info@rentalbuddy.io, +46 105 16 46 26. Support answers in English and Swedish, from 08:00 to 17:00 Swedish time (CET/CEST).

To get a quick answer, include the location name, the booking reference if it is about a booking, and a screenshot of what you see.

If your account is managed by a partner (a reseller), first-line support goes through them — contact them first. Settings → Billing shows it: when the partner bills you it says "You are subscribed via {partner}." and links to the partner's support page when they have one; when Rentalbuddy bills you it says "This account is managed by {partner}."

Rentalbuddy supports you, the operator — not your customers. Your customers should contact you. Make sure every location's Location phone and Location email are your own: customer emails come from Rentalbuddy's no-reply address, so these are how customers reach you. New locations can't be saved without them, and Rentalbuddy's own email and phone are refused. Older locations that are missing them, or still show Rentalbuddy's, are listed on Home under Worth reviewing — fix those, or customers end up contacting Rentalbuddy instead of you. More in the guide on customers contacting Rentalbuddy instead of you.

Two things people look for in the wrong place

The booking button code, booking link and QR code are not under FAQ or Settings: they are on the location — Locations → open the location → Book button. See the guides on installing the booking button and on direct links and QR codes.
Locks are no longer on a Stations page: Locations → open the location → Locks.

When the built-in help is not enough

A customer is standing at the lock. Go straight to the troubleshooting guides: the customer got no PIN code, the lock does not open, the customer did not get a confirmation email, customers cannot book anything.
A money question. Check what is done in Rentalbuddy and what in Stripe first — many payment questions are answered in the Stripe dashboard.
You don't know which screen owns a setting. The guide to the admin menu maps the whole admin, including the account-level versus location-level split that hides most "missing" settings.

Common questions

Where do I find help in the admin? Click the help button in the bottom-right corner of any page. It shows the guides for that page and, where enabled, lets you ask the assistant.

I don't see Ask a question — why? The help assistant is not enabled for every account yet. The guides for each page and Browse the Help Center are always there.

Can I send a screenshot with my question? Yes, with Attach a screenshot or by pasting it into the question box — up to three images per question.

A screen looks different since last week. Can I ask what changed? Yes. Ask the assistant, for example "what changed in the last update?" or "why does this page look different?".

The assistant says it passed my question on to the Rentalbuddy team. What happens now? The team reviews questions the assistant could not answer and may reply right there in the chat; you then see Reply from Rentalbuddy support. If it's urgent, email info@rentalbuddy.io.

Can I get the answer in English even though my admin is in another language? Yes. Write your question in English, or ask it to "answer in English"; steps and screen labels are then quoted in English.

Can I ask about plans and prices? Yes. The assistant answers questions about plans, the free trial and getting started, and points you to https://www.rentalbuddy.io/pricing for prices.

The assistant says it is temporarily unavailable. That is a technical problem on Rentalbuddy's side, and the team is working on it. Try again a little later, or email info@rentalbuddy.io if it's urgent.

Where are my old questions? Under Previous chats in the help panel.

Rentalbuddy support replied — where do I see it and how do I answer? The help panel opens with Reply from Rentalbuddy support under your question; press Reply to write back. There is no email.

The assistant says I've reached today's question limit. There is a daily limit per account; try again tomorrow, or browse the Help Center meanwhile.

The answer stopped in the middle of a sentence. You see "The answer was cut short — ask a follow-up for the rest." Ask a follow-up, for example "continue", in the same conversation.

How long are my questions and screenshots kept? About six months (180 days) after you asked them; then they are deleted automatically.

Can we call you? Nobody answers my emails. Use the Support menu item if you have it, your usual support channel, or info@rentalbuddy.io / +46 105 16 46 26. Support answers in English and Swedish, from 08:00 to 17:00 Swedish time (CET/CEST). If a partner manages your account, contact the partner first.

My customers are contacting Rentalbuddy instead of me. Check Location phone and Location email on each location — they appear in your customers' emails, which are sent from a no-reply address. Home lists locations that are missing them under Worth reviewing.