Rentalbuddy Help Center
Guides, how-tos, and answers for running your self-service rental business with Rentalbuddy.
Browse by topic
Getting started
Set up your account, payments, locations and first products — and get ready for each new season.
4 articles
Troubleshooting
Something isn't working for a customer right now — start here.
5 articles
Bookings
Create, edit, move, extend, cancel and return bookings.
4 articles
Products & pricing
Products, add-ons, price tiers, seasons, events and inventory.
3 articles
Locations & opening hours
Sites, stations, opening hours, open dates, blocking — and what your customers see.
3 articles
Locks & PIN codes
Pair, sync, move and deactivate smart locks; how PIN codes work.
1 article
Payments & Stripe
Payment methods, refunds, payouts, VAT and what Stripe controls.
4 articles
Booking widget
Embed and configure the booking button on your own website — plus direct links and QR codes.
2 articles
Emails & notifications
Confirmation emails, reminders, senders and recipients.
1 article
Promo codes & memberships
Discount codes, gift cards and membership plans.
2 articles
Customers
Customer records, booking history and exports.
1 article
Account & settings
Users, roles, terms & conditions, reports and account-level settings.
3 articles
Popular guides
New operator setup checklist — from empty account to first booking
The full order of operations for setting up a new Rentalbuddy account, from signing up to placing a test booking.
Install the booking button on your website
Copy the two pieces of code from Rentalbuddy and add them to your own website so customers can book without leaving your site.
Edit, move or cancel a booking
How to change the time, products, lock or status of a booking that is already paid — and what happens to the money when you cancel.
Opening hours and open dates
Where opening hours live in the admin, how to open a new season, and how closing times, buffer time and lead time really work.
Customers aren't getting a PIN code (or the code doesn't open the lock)
A step-by-step check for when a customer says they have no code, starting with the booking itself and ending with an instant workaround you can give them on the phone.
Customers see no available times, or no products at all
A step-by-step checklist for when your booking page shows nothing to book — start with open dates, then locks, then the time rules.
The customer says no confirmation email arrived
Check exactly what was sent for a booking and whether it was delivered, resend it, and fix the address or the settings that caused it.
Refund or cancel a booking
Cancelling a booking never moves money, and refunding never cancels the booking — here is exactly what each button does, and how to refund part of an amount.