Payments & Stripe
Payment methods, refunds, payouts, VAT and what Stripe controls.
Connect Stripe and get paid — and fix "Stripe is not connected"
How to connect your Stripe account, get through Stripe's sign-up, check that card payments really work, read what Stripe still needs on the Payments tab and finish it with Complete at Stripe, Stripe's smallest online payment, how payouts reach your bank, and how to take payment on site instead.
Enable payment methods: Swish, Klarna, MB WAY or Apple Pay not showing at checkout
You switched on Swish, Klarna, MB WAY, PayPal or Apple Pay in Stripe, but customers still only see card. Payment methods are turned on in your own Stripe account, and the Payment option setting in Rentalbuddy (in the booking window or on Stripe's payment page) decides whether methods that send the customer to another app can appear. Also: how Rentalbuddy registers your website's domain in Stripe for Apple Pay, and why card payments must stay on.
Refund or cancel a booking (cancelling does not refund)
Cancelling a booking never sends money back, and refunding never cancels the booking. How to refund all or part of a card payment from the booking, void a manual payment, refund the difference after a cheaper move, and fix bookings that are cancelled but still paid.
Rentalbuddy or Stripe — where do I go for what? (refunds, receipts, payouts, fees)
Rentalbuddy runs the booking and decides what the customer is charged; Stripe holds the money, the payment methods, the receipts and the payouts. The full split, plus refunds, receipts, fees, bookkeeping and how to trace a booking to its payment.
Set up taxes (VAT, moms, sales tax) — and fix products that charge the wrong tax
Where tax rates live, how Stripe owns them once connected, inclusive versus exclusive prices, adding, reviewing and deleting taxes, the first taxes offered on the product page, putting a tax on a product (optional for now, so check it yourself), the Taxes tab warnings, and how tax shows to your customers.