Troubleshooting
Something isn't working for a customer right now — start here.
Customers aren't getting a PIN code (or the code doesn't open the lock)
A step-by-step check for when a customer says they have no code, starting with the booking itself and ending with an instant workaround you can give them on the phone.
Customers see no available times, or no products at all
A step-by-step checklist for when your booking page shows nothing to book — start with open dates, then locks, then the time rules.
My customer can't pay — declined card or expired checkout
A customer's card is declined, or the payment window ran out before they finished. What the customer sees, what the seven-minute hold does, and how to rescue the booking on the spot.
The customer says no confirmation email arrived
Check exactly what was sent for a booking and whether it was delivered, resend it, and fix the address or the settings that caused it.
The link in the confirmation email opens my front page instead of the codes
The link in a confirmation email sends customers to the page you saved under Book button — fix that address and the links start working again.