Bookings
Create, edit, move, extend, cancel and return bookings.
Change a booking: extend it, move it, edit it or cancel it
Extend a rental, move a paid booking to another day or time (reschedule), change products with Full edit, create a booking for a customer, cancel — and what happens to the money, the codes and the emails each time.
Find a booking, filter the list, export and print
How to search the Bookings list by name, order number or lock, load older bookings with Date range and Fetch, filter by dates, sort, open bookings in a new tab, show or hide test bookings, read the Lock, Status and Channel columns, select a page or the whole list, export to a CSV file and print booking sheets — on a computer and on a phone.
Pickup, return and booking statuses — and what happens when a customer is late
What Reserved, OK, Canceled, Ready for pickup, Picked up and Returned mean, what marks a booking picked up, how customers return, why Returned frees the unit at once, and what happens (and doesn't) when a customer returns late or never presses return.
Use the Booking Management timeline (calendar view)
How to read the day and week calendar in Booking Management: rows per lock grouped by lock section, bar colours, inactive locks, dragging a booking to another lock, the check-in/check-out list and the availability table at staffed locations.