Rentalbuddy Help Center
Guides, how-tos, and answers for running your self-service rental business with Rentalbuddy.
Browse by topic
Getting started
Set up your account, payments, locations and first products — and get ready for each new season.
4 articles
Troubleshooting
Something isn't working for a customer right now — start here.
7 articles
Bookings
Create, edit, move, extend, cancel and return bookings.
4 articles
Products & pricing
Products, add-ons, price tiers, seasons, events and inventory.
3 articles
Locations & opening hours
Sites, stations, opening hours, open dates, blocking — and what your customers see.
3 articles
Locks & PIN codes
Pair, sync, move and deactivate smart locks; how PIN codes work.
3 articles
Payments & Stripe
Payment methods, refunds, payouts, VAT and what Stripe controls.
5 articles
Booking widget
Embed and configure the booking button on your own website — plus direct links and QR codes.
2 articles
Emails & notifications
Confirmation emails, reminders, senders and recipients.
1 article
Promo codes & memberships
Discount codes, gift cards and membership plans.
2 articles
Customers
Customer records, booking history and exports.
1 article
Account & settings
Users, roles, terms & conditions, reports and account-level settings.
3 articles
Popular guides
New operator setup checklist: from empty account to your first real booking
The setup Guide on Home (the seven-step Guide every new account gets, or the six-step one older accounts keep) and what ticks each step, the warnings shown above it, the full setup including what the Guide does not track, a go-live pre-flight list, and Make a test booking in the location's top bar to book once yourself before customers do.
Install the booking button on your website (script and button code)
Add Rentalbuddy's booking button to your own website: copy the booking engine code once, place the button code on the page, save the page address, see when the button is live, run the ?rbCheck=1 check, send the steps to your web person, and fix a button that doesn't show, looks wrong or is blocked by a cookie banner.
Change a booking: extend it, move it, edit it or cancel it
Extend a rental, move a paid booking to another day or time (reschedule), change products with Full edit, create a booking for a customer, cancel — and what happens to the money, the codes and the emails each time.
Opening hours and open dates: seasons, weekly hours, closed days and blocking time
Where a location's open dates live, how to open a new season, set weekly hours on your booking interval, close a single day for a storm or holiday, add blocking time between bookings, the warning before a season ends, and the settings that silently leave a day unbookable.
Customer has no PIN code (code missing, not showing yet, or only some codes)
A customer says there is no code on their booking page. Check what the booking shows, whether it is simply too early, whether the online payment went through, the red PIN code warnings on the location's Locks tab and the Igloohome connection. Failed codes are retried automatically once the cause is fixed, and you can give the customer access right away.
Customers can't book anything: no available times, greyed-out dates or products missing
A step-by-step checklist for when your booking page shows nothing to book, every time is greyed out, a product is missing, or checkout fails. Start with the location's readiness strip, then open dates, locks, payments and the time rules.
The customer says no confirmation email arrived
See exactly what was sent for a booking and what each status means (Pending, Queued, Sent, Delivered, Opened, Bounced…), fix a wrong address, resend, and handle spam, blocked addresses and copies.
Refund or cancel a booking (cancelling does not refund)
Cancelling a booking never sends money back, and refunding never cancels the booking. How to refund all or part of a card payment from the booking, void a manual payment, refund the difference after a cheaper move, and fix bookings that are cancelled but still paid.